Should retailers’ systems migrate workflow by workflow or by function?

Migrating customer-facing workloads first is a better way to get value from the cloud.

Retailers should identify their highest impact workflows and move them first. They are ideally suited to leverage advanced cloud capabilities and they will derive maximum value for customers.

This article from McKinsey Global Institute lists six workflows – three front-end and three back-end. Retailers should analyse which of these result in maximum value capture, which are most valuable to customers and which offer easiest change management. And then work out their cloud adoption plan.

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