Sleek mobile devices for customer-facing staff and rugged enterprise-grade ones for the back-end makes sense, right? Wrong.

Manufacturers of enterprise-grade devices know how they are treated in a retail environment. And what kind of tech support to offer. But the devices used to be klunky and not worth being seen in the hands of front-end staff.

Today, enterprise-grade devices look more consumer-friendly. So why have two or more devices with all the attendant headaches of support, management and training?

Get ideas to trim IT maintenance costs, streamline operations and improve customer experience from this quick read from Retail Touchpoints.

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